Call Center Executive Jobs in Qatar

Organization Name: Housemaid Company

Location: Doha, Qatar

Posted on: 11-09-2024

Submitted Job Applications: 16

Job Description

Position 2: Call Center Executive (Native Arabic Speaker)

Company: Reputed Housemaid Company
Location: Doha , Qatar

Job Overview:

We are hiring a Call Center Executive for our housemaid services. The ideal candidate should be a native Arabic speaker with excellent English fluency and a minimum of 2 years of experience in a similar role.

Key Responsibilities:

• Handle inbound and outbound calls related to housemaid services and customer inquiries.
• Provide clients with accurate information about services, pricing, and availability.
• Manage client appointments and coordinate with the operations team to ensure efficient service delivery.
• Respond to customer complaints and resolve issues professionally and promptly.
• Maintain and update customer records in the system.
• Follow up with clients to ensure satisfaction and build long-term relationships.
• Assist in promoting services over the phone and converting inquiries into bookings.
• Prepare and maintain daily call reports for the management team.

Qualifications:

• Native Arabic speaker with excellent proficiency in English.
• Minimum of 2 years of experience working as a Call Center Executive.
• Experience in customer service, particularly within the housemaid or domestic services industry, is a plus.

Skills Required:

• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints in a professional manner.
• Excellent phone etiquette and ability to work under pressure.
• Good organizational skills and attention to detail.
• Proficiency in computer systems and CRM software.
• Multitasking and time management skills.