Customer Support Representative (Female)
Lusail, Qatar
QAR 5,500 (Full Package)
Attractive Commission based on performance
Other benefits as per Qatari Labour Law
To provide excellent customer service through phone, email, and chat while addressing enquiries, resolving issues, and maintaining accurate customer records using the company’s CRM system. The role requires a friendly, professional, and proactive individual who can ensure customer satisfaction at every interaction.
Customer Handling:
Respond to customer enquiries via phone, email, and online chat, ensuring clear communication and timely responses.
CRM Management:
Record, update, and organize customer information accurately in the company’s Customer Relationship Management (CRM) system.
Follow-up Activities:
Track and follow up on pending customer requests, ensuring issues are resolved efficiently and professionally.
Issue Resolution:
Provide solutions to customer concerns in a polite, calm, and supportive manner.
Customer Experience:
Maintain a high standard of customer satisfaction and represent the company professionally at all times.
Communication:
Coordinate with internal teams when required to address customer needs or escalate unresolved issues.
Education:
Bachelor’s degree or diploma in Business Administration, Customer Service, Communications, or related field (preferred but not mandatory).
Experience:
Minimum 2 years of experience in Customer Service, Customer Support, or Call Center Operations.
Experience with CRM systems is an advantage.
Language Skills:
Must be proficient in English and Arabic (spoken & written).
Communication Skills:
Strong verbal and written communication abilities.
Clear, polite, and confident speaking style.
Technical Skills:
Basic computer literacy.
Experience using CRM systems, email platforms, and call center tools.
Personal Skills:
Friendly, positive, and customer-oriented attitude.
Ability to multitask and work in a fast-paced environment.
Professional appearance and behavior.
Strong problem-solving and time-management skills.
Female applicants only.
Any nationality with:
✔ Valid QID
✔ Valid NOC
Must be able to join immediately or within a short period.