Customer Service Officer Jobs in Qatar

Organization Name: Semi-Government Company

Location: Doha, Qatar

Posted on: 16-02-2025

Submitted Job Applications: 50

Job Description

Customer Service Officer

Company: Semi-Government Company
Location: Doha , Qatar

Job Description:

The Customer Service Officer will be responsible for handling client inquiries, providing information about services, and resolving customer issues efficiently. The role requires excellent communication skills and a strong understanding of logistics and freight forwarding.

Key Responsibilities:

• Respond to customer inquiries and provide accurate information.
• Resolve complaints and issues related to logistics and freight forwarding.
• Coordinate with internal departments to address customer concerns.
• Maintain customer records and follow up on inquiries.
• Assist in preparing reports related to customer service performance.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• 2-5 years of experience in customer service, preferably in logistics or freight forwarding.
• Knowledge of shipping documentation and freight procedures.

Skills Required:

• Strong communication and interpersonal skills.
• Ability to handle multiple customer requests efficiently.
• Proficiency in CRM software and MS Office.
• Problem-solving and conflict resolution abilities